SHIPPING GUIDELINES

You will receive an email confirmation once your order has been successfully placed that includes your order number. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

IN STORE PICKUP

No shipping costs

 

GENERAL DISPATCH

Orders may take up to 2-5 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Delivery is made through our logistics partners from Monday to Friday.

 

SPECIAL PROMOTIONS

Orders may take up to 5-10 business days to be processed and shipped.

 

INTERNATIONAL ORDERS

Shipping times can vary depending on the carrier as well as the final destination but typically international postal shipping takes between 5-12 business days.

 

PRE-ORDERS & BACK-ORDERS

You can expect back-ordered and pre-ordered items to arrive around the indicated delivery date, but please note that the expected delivery date is an estimate only and is not guaranteed. In most cases, one shipment will be made.

 

SHIPPING COSTS

 

DOMESTIC - STANDARD ORDERS

Processing time - 1 - 2 business days

Flat Rate Priority Shipping Womens shoes - United States ground shipping is $10 and is usually delivered within 1-3 business days. 

Flat Rate Priority Shipping Girls shoes - United States ground shipping is $8 and is usually delivered within 1-3 business days.

Flat Rate Priority Shipping on Additional Items - United States ground shipping is $2 and is usually delivered within 1-3 business days.  

Shipping to the above locations is free on orders over $100 before taxes when entering promo codes.

 

EXPEDITED SHIPPING

No expedited costs.

 

TAXES & DUTIES

United States - Applicable sales tax will be charged on the merchandise total. Taxes are calculated according to the billing address and itemized upon checkout.

REFUSED SHIPMENTS

If you refuse a shipment from One Step Forward, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Jet Set Candy. This amount will be deducted from your merchandise refund.